Technical Support

While the T. Rowe Price website is compatible with most Web browsers, the following Web browsers are recommended based on your operating system.

Windows:

  1. Microsoft Internet Explorer 8.x, 9.x, 10.x, 11.x
    Click here to visit Microsoft Homepage for updates.
  2. Mozilla Firefox 37, 38, or 39
    Click here to visit Mozilla Homepage for updates.
  3. Google Chrome 42, 43, or 44
    Click here to visit Google Homepage for updates



Macintosh:

  1. Safari 5.x, 6.x, 7.x, or 8.x
    Click here to visit the Apple Homepage for updates.
  2. Mozilla Firefox 37, 38, or 39
    Click here to visit Mozilla Homepage for updates.
  3. Google Chrome 42, 43, or 44
    Click here to visit Google Homepage for updates



Apps for iPhone and iPad:

  1. IOS: Personal apps have been created and are supported for Personal Investors and Workplace Retirement visitors using iOS7 and iOS8. The T. Rowe Price Personal® App is optimized for iPhone® and iPad® devices. Please note, cookies must be enabled to use this application on your iPhone. You can enable cookies in the Safari section of your iPhone settings.
  2. Mobile or Tablet users: The full website is accessible using a mobile or tablet device. However, you may experience visual or functional difficulties with some pages of our website.

Please visit www.troweprice.mobi for an optimized mobile experience providing access to your account balances, recent activity, fund prices and research.

The .mobi site supports Android, iPhone and Blackberry mobile devices with Internet access.

A Web browser is a software program that helps you retrieve and view documents from the Internet.

The T. Rowe Price website is best viewed at a screen resolution of 1024 x 768 or higher. Most computer systems today are capable of displaying this resolution. Please see your computer operating system manual for more details about changing this setting.

In order to better view Web pages, many browsers allow you to adjust the size of the font displayed. Consult the Help menu option within your browser for specific instructions.

To ensure a high level of security for our shareholders, we require a browser that uses 128-bit encryption. This level of encryption is one of the strongest levels of encryption currently available to U.S. and Canadian citizens. T. Rowe Price requires the 128-bit encryption to ensure the safety of your account data, and it is supported by most current browsers. The recommended browsers below all support 128-bit encryption with no modification.

Additionally, there are sections of our website that may require browser plug-in and supporting software. While the majority of the website does not require plug-ins, the following software is recommended to ensure the best experience on the site.

What is pop-up blocking?

Pop-up blocking technology is used to block advertisements that are built into many commercial websites. This technology can be found built directly into many Web browsers as well as antivirus and Internet security software packages. It also is incorporated into many toolbars that can be installed as a companion to a Web browser.

Pop-up windows on the T. Rowe Price website.

While pop-up blocking is very useful in most cases, this technology can also cause difficulties when browsing websites that use pop-up windows for legitimate functionality of those websites. There are locations on the T. Rowe Price website where the use of pop-up blocking technology will adversely affect the intended functionality of the site. These locations include launching Online Access Brokerage, 529 accounts, myRetirement Plan, AccountMinder, and Portfolio Tracker from the Retail Online Access Portfolio Activity area. In addition, content within the Research section of troweprice.com and Online Statements launch in a pop-up window.

Instructions for launching pop-up windows from troweprice.com.

Most software that incorporates pop-up blocking technology allows for options to temporarily disable pop-up blocking or create a list of websites on which to allow pop-up windows. The following instructions will assist you with updating the most common software products to allow pop-ups on the T. Rowe Price website.

Google Toolbar:

  1. Navigate to troweprice.com
  2. In the Google Toolbar, click the button that indicates the number of blocked
    pop-ups to add the T. Rowe Price site to the allowed pop-up list

Yahoo! Toolbar:

  1. Click the Pop-Up Blocker menu
  2. Select Always Allow Pop-Ups From
  3. Select the T. Rowe Price site from the Sources of Recently Blocked Pop-Ups list
  4. Click Allow

Internet Explorer Pop-Up Blocker:

  1. Click the Tools menu at the top of Internet Explorer
  2. Select Pop-up Blocker, then Pop-up Blocker Settings
  3. Enter www3.troweprice.com and click Add
  4. Enter www.troweprice.com and click Add
  5. Enter www.individual.troweprice.com and click Add

Mozilla Firefox:

  1. Click the Tools menu, then Options
  2. Select Web Features
  3. In the row for Block Pop-up Windows, click Allowed Sites
  4. Enter www3.troweprice.com and click Add
  5. Enter www.troweprice.com and click Add
  6. Enter www.individual.troweprice.com and click Add

The forms, statements, and prospectuses available for download from the T. Rowe Price website use Adobe Acrobat files and may be viewed with Adobe Acrobat Reader. The current version of Adobe Acrobat Reader requires a computer with the following minimum system requirements:

PC Macintosh
Intel® Pentium® processor PowerPC G3 processor
Microsoft® Windows® 98 Second Edition, Windows Millennium Edition, Windows NT® 4.0 with Service Pack 6 or later, Windows 2000 with Service Pack 2 or later, Windows XP Professional or Home Edition Mac OS X v.10.2.2-10.3
32 MB of RAM (64 MB recommended) 32 MB of RAM with virtual memory on (64 MB recommended)
60 MB of available hard disk space 70 MB of available hard disk space

Previous versions of the Adobe Acrobat Reader are available from the Adobe website for use with older computer software such as Windows 95TM or Macintosh OS 9TM.

PC Macintosh
1. After you have read these instructions, click the item below titled Acrobat Reader download site. 1. After you have read these instructions, click the item below titled Acrobat Reader download site.
2. On the resulting page, choose the download appropriate for your operating system. 2. On the resulting page, choose the download appropriate for your operating system.
3. Choose the option Save the program to disk if prompted. 3. The system will then prompt you to save the file. Note the file name and save the file.
4. Click the Save button to begin the download process, making note of the file name and location. 4. Once the download is complete, double-click on the file to run the installation.
5. When the download is complete, use the location noted earlier to locate the file. 5. Follow the on-screen instructions.
6. Double-click on the file to begin the process of installing Adobe Acrobat Reader. 6. Adobe Acrobat Reader has now been successfully installed.
7. Follow the on-screen instructions.  
8. Adobe Acrobat Reader has now been successfully installed.  

You may also view more extensive Acrobat Viewer information at the Adobe site.

This may indicate a problem with viewing the form directly through the Web browser. The browser may not be capable of displaying the document online due to an incompatibility with Adobe Acrobat Reader. This problem can be resolved by downloading the form before viewing it. The document may then be saved on the hard drive and viewed successfully.

PC Macintosh
1. Choose the form, statement, or prospectus to download. 1. Choose the form, statement, or prospectus to download.
2. While holding down the Shift key on the keyboard, click on Download Prospectus or Download the Form, or the active statement link located to the right of each online statement. 2. While holding down the Control key on the keyboard, click on Download Prospectus, Download the Form, or the active statement link located to the right of each online statement.
3. Click Save at the next prompt if necessary, then choose a location to save the file to, such as Desktop. 3. A menu will appear. Choose the item labeled Download Link to Disk, or Save Link Target As....
4. When the download is complete, go to the location, double-click on the file, and it will open in Adobe Acrobat Reader. 4. Choose a location to save the file to, such as Desktop, and click the Save button.
  5. When the download is complete, go to the location, double-click on the file, and it will open in Adobe Acrobat Reader.

When the form, statement, or prospectus was downloaded, it was saved as a file on the computer's hard drive. If the location of the saved file is known, it may be accessed by double-clicking on the file to start the Adobe Acrobat Reader and viewing the downloaded form or prospectus. However, if the file is not found in the expected folder, a search will be necessary to locate the downloaded file. Macintosh and Windows computers both have the ability to find files located on the hard drive. The following procedure may be used to search for the form, statement, or prospectus that was downloaded.

PC Macintosh
1. Click the Start button, and choose the Find option. Then choose Files or Folders. 1. Click on the File menu, and choose Find.
2. In the Named: box, type *.pdf. 2. Type .pdf in the empty box.
3. Click the Find Now button. 3. Click the Find button.
4. A list of downloaded forms and prospectuses will appear in addition to any other PDF files that are on your computer. 4. A list of downloaded forms and prospectuses will appear in addition to any other PDF files that are on your computer.
5. Double-click on the form or prospectus to be viewed. 5. Double-click on the form or prospectus to be viewed.

To complete the form that was downloaded, the form must be opened using Adobe Acrobat Reader and then printed. Make sure the printer is connected to the computer and the power to the printer is turned on. Choose the File option from Adobe Acrobat Reader and then choose Print. The printed form may then be completed and mailed to T. Rowe Price. Currently, the form may not be submitted electronically.

T. Rowe Price offers fillable PDF documents that allow you to enter information directly from your PC. Once you have completed the form, you can print and mail it.

To use the fillable forms:

  1. Open the PDF form.
  2. Select the hand tool from the Acrobat toolbar menu.
  3. Move the hand pointer inside a form field. Click when it changes to an I-beam pointer.
  4. The I-beam pointer allows you to type text.
  5. The arrow pointer allows you to select a field or check a box.
  6. Press Tab to accept the information you have typed and go to the next field.
  7. Press Shift + Tab to accept the information you have typed and go to the previous field.
  8. You may also use your mouse to move from field to field. Note: You cannot access the check boxes using the Tab key. You must click on the check-box fields with the arrow pointer.
  9. When you have completed the form, print as usual. Note: There is no validation or verification of the information you enter, and you are still responsible for entering all required information. Your signature needs to be handwritten on the form.

If you want, you may save PDF fillable form files to your hard drive using the following steps. The data you enter into the fillable fields can be saved only if you have the entire Adobe Acrobat software package.

  1. Choose the form, statement, or prospectus to download.
  2. While holding the Shift key (or the Control key on a Macintosh) on the keyboard, click the PDF icon or click on the link located to the right of the form, statement, or prospectus.
  3. Choose a location to save the file to, such as Desktop.
  4. Double-click on the file, and the Adobe Acrobat Reader will open the form.
  5. Fill in the form and print out when complete.