Customer Service

We're constantly adding new features, and enhancing existing ones, to provide you with a robust, efficient, and easy-to-use Web site.

Our Site Tour gives you an overview of the improvements that you will experience on the site. You'll see that we've organized the site to make it much easier and more convenient to access the information you need to manage your accounts. Click below to see how the T. Rowe Price Web site will benefit you.

• Site Tour
• Site Map

Now, more than ever, having ready access to the right information is critical for investors. That’s why we’ve made our site more informative and user-friendly.

Our site is optimized for a broadband connection.

The dial-up connection to our site offers a faster load time. Whether you access the site through a broadband or dial-up connection you will still have access to all the same account information and features to transact, maintain, and monitor your accounts.

You can elect to use the dial-up connection by selecting the checkbox on the login page or by clicking on the Dial-Up Connection link at the top of the page once you have logged into your accounts. When using the dial-up connection, you may switch back to the Broadband Connection site at any time by selecting each of these links at the top of the page once you are logged in to view your accounts online.

For the best online experience, we recommend that you view the T. Rowe Price Web site with the most recent version of your Web browser.

For Microsoft Windows users, we suggest you use the latest version of Netscape or Microsoft Internet Explorer. For Mac users, we suggest you use the latest version of Safari.

For help with upgrading your browser, please visit the Browser Requirements portion of Site Help, or contact Technical Support.

Pop-up blocking technology is used to block advertisements that are built into many commercial Web sites. This technology can be found built directly into many Web browsers as well as antivirus and Internet security software packages. It also is incorporated in many toolbars that can be installed as a companion to a Web browser.

While pop-up blocking is very useful in most cases, this technology can also cause difficulties when browsing Web sites that use pop-up windows for legitimate functionality of those Web sites. There are locations on the T. Rowe Price Web site where the use of pop-up blocking technology will adversely affect the intended functionality of the site. These locations include launching Online Access Brokerage, 529 Accounts, myRetirement Plan, AccountMinder, and Portfolio Tracker from the Retail Online Access Portfolio Activity area. In addition, content within the Research section of troweprice.com and Online Statements launch in a pop-up window.

Most software that incorporates pop-up blocking technology allows for options to temporarily disable pop-up blocking or create a list of Web sites on which to allow pop-up windows. The following instructions will assist you with updating the most common software products to allow pop-ups on the T. Rowe Price Web site.

1. Navigate to troweprice.com
2. In the Google Toolbar, click the button that indicates the number of blocked popups to add the T. Rowe Price site to the allowed popup list.

1. Click the Pop-Up Blocker menu
2. Select "Always Allow Pop-Ups From"
3. Select the T. Rowe Price site from the "Sources of Recently Blocked Pop-Ups" list
4. Click "Allow"

1. Click the Tools menu at the top of Internet Explorer
2. Select "Pop-up Blocker," then "Pop-up Blocker Settings"
3. Enter www3.troweprice.com and click "Add"
4. Enter www.troweprice.com and click "Add"
5. Enter www.individual.troweprice.com and click "Add"

1. Click the Tools menu, then "Options"
2. Select "Web Features"
3. In the row for "Block Popup Windows", click "Allowed Sites"
4. Enter www3.troweprice.com and click "Add"
5. Enter www.troweprice.com and click "Add"
6. Enter www.individual.troweprice.com and click "Add"

The Web pages may occasionally load slowly for several reasons. During certain times of the day when there is a high level of traffic to the site or on the Internet, it may take longer for a page to load. The speed of a computer’s processor and modem also determine the speed at which a Web page loads.

Information appearing on your screen can load from two locations: from an Internet server or from your computer’s cache, a portion of the hard drive that stores previously loaded Web pages. If the page loads from the cache, the information provided will be only as current as the last information from the Internet. If the information is not current, use the Reload or Refresh button at the top of your browser. If this does not produce updated information, you have to clear the cache and force the browser to seek the information directly from the Internet. For information on clearing the cache, check your browser’s help menu.

To disable this feature, please follow these steps:

1. From the Internet Explorer menu, choose 'Tools' and select 'Internet Options.'
2. Click the tab labeled 'Content.'
3. Click the 'AutoComplete' button.
4. Make sure the box next to 'Prompt me to save passwords' is checked.
5. To remove any stored passwords from sites you have visited, click 'Clear Passwords.'

The next time you access your accounts online, you will be asked to enter your password.

Note: After logging in to your accounts, make sure to put a check next to the box that says 'Don't offer to remember any more passwords' and then click the button labeled 'No.'

To disable this feature, please follow these steps:

1. From the 'Edit' menu choose 'Preferences.'
2. Click the '+' to the right of the 'Privacy and Security' option. A new menu of choices will open below.
3. Select the 'Passwords' option.
4. Make sure the box next to 'Remember passwords' is unchecked.
5. To remove any stored passwords from sites you have visited, click 'Manage Stored Passwords.'
6. In the resulting window, select the Web site in question, and click on the 'Remove' button.

The next time you access your accounts online, you will be asked to enter your password.

Note: After logging in to your accounts, make sure to click 'Never for this site' in response to the question 'Do you want Password Manager to remember this logon?'

The way the Web page is designed may cause the browser not to display a closed lock, due to the use of frames. These frames segment the page into different parts, and the parts containing your information are secured by 128 bit encryption. You may check this security by clicking anywhere on the part of the page containing your personal information, using the right-hand mouse button. A menu will appear, and one of the options will be 'Properties' or 'View Frame Info,' depending on the Web browser you are using. Once selected, a separate window will appear stating the level of encryption, which shows that these pages are secure for your protection.

The T. Rowe Price Web site uses frames technology. On Web pages that use frames, be sure to select the correct frame on that screen by clicking the mouse somewhere within the frame containing the information you want to print.

1. Select 'File' from the menu bar at the top of the browser.
2. Select 'Print' from the drop-down menu.
3. Click 'OK' at the bottom of the Print box.

1. Select 'File' from the menu bar at the top of the browser.
2. Select 'Print' from the drop-down menu.
3. Click 'OK' at the bottom of the Print box.

You can log in here to manage your workplace retirement plan account. Additionally, a link to the myRetirementPlan site is located in the right column of the 'My Accounts' page. You may also click on the 'Corporate Home' link found in the footer area of the site. The Corporate homepage contains a link to the myRetirementPlan site.