April 3, 2009
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| Top 10 List (in order of ranking): | |
| 1. Amazon.com | 6. Publix Super Markets |
| 2. USAA | 7. Zappos.com |
| 3. Jaguar | 8. Hewlett-Packard |
| 4. Lexus | 9. T. Rowe Price |
| 5. The Ritz-Carlton | 10. Ace Hardware |
BusinessWeek magazine recently named T. Rowe Price as one of the top 10 companies on its annual list of “Customer Service Champs.” The list included the top 25 champions from more than 200 brands, identifying the techniques, strategies, and tools they use to deliver great customer service. As noted in the BusinessWeek article, “The tough economy has made starker the difference between companies that put customers first and those that sacrifice loyalty for short-term gain.”
T. Rowe Price was founded in 1937 on the belief that investment firms should act in the best interest of their clients. More than 70 years later, our commitment to our clients still extends to everything we do. Whether online, over the phone, or in person at one of our local Investor Centers, we are committed to providing the tools, guidance, and support investors need to make smart decisions about their portfolios.
“Providing the kind of service that our customers not only appreciate but seek out is a core objective of our firm, and one that we continuously pursue,” explains Edward C. Bernard, chairman of T. Rowe Price Investment Services. “We’re delighted this study validates that our strong culture of client service has helped to differentiate us in the eyes of investors.”
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